FAQs

FAQs: Your Guide to Lodge Locater

Lodge Locater FAQs | Booking, Sustainability & Travel Tips Answered.


Find quick answers about booking lodges, our sustainability promise, destination guides, and how to plan your perfect trip with Lodge Locater.

Welcome to the Lodge Locater Help Center. Here, you’ll find answers to the most common questions about how our platform works, our commitment to sustainable travel, and how to plan your next unforgettable journey.

Navigating This Page

1. About Lodge Locater & How It Works {#about}

What is Lodge Locater?

Lodge Locater is a curated travel platform dedicated to connecting conscious travelers with exceptional, sustainable accommodations and immersive destination experiences. We go beyond simple bookings by vetting lodges for their environmental and community impact and providing in-depth guides to help you travel deeper and more responsibly.

How are lodges selected for your platform?

We have a multi-step curation process. Our team researches and evaluates properties based on a strict framework focusing on Environmental Stewardship, Community Commitment, and Conservation Impact. We prioritize lodges with verifiable practices, recognized eco-certifications, and authentic connections to their local place and culture. Learn more on our Sustainability Promise page.

Is there a fee to use Lodge Locater?

No, browsing our site, using our destination guides, and searching for lodges is completely free for travelers. We earn a small commission from our lodge partners when a booking is completed through our platform, at no extra cost to you. This allows us to maintain and improve our service.

2. Booking, Payments & Cancellations {#booking}

How do I book a lodge through your site?

  1. Use our search filters or destination guides to find your ideal lodge.
  2. Click on the lodge listing to see full details, availability, and rates.
  3. Select your dates and room type, then click “Book Now” or “Check Availability.”
  4. You will be directed to the lodge’s official booking page or our secure booking partner to complete your reservation and payment.

Who handles my payment and booking confirmation?

All payments and booking confirmations are processed directly by the lodge or our trusted, secure booking management partner. Lodge Locater acts as the connecting platform. You will receive a confirmation email from the booking provider with all your reservation details.

What is your cancellation policy?

Cancellation policies are set by each individual lodge and will be clearly displayed during the booking process, before you confirm your reservation. We strongly recommend you review this policy carefully and consider purchasing travel insurance for flexibility.

Can I modify or cancel my booking through Lodge Locater?

For any modifications or cancellations, please use the confirmation email and booking reference number you received. It will contain a direct link to manage your booking. You can also contact our customer support team for assistance in connecting with the lodge or booking provider.

3. Our Sustainability Promise & Lodge Standards {#sustainability}

What does your “Sustainable Lodge Badge” mean?

This badge is awarded to lodges that have passed our vetting process and demonstrated verifiable commitments to sustainable practices. It means they have provided evidence of actions in areas like waste reduction, energy conservation, fair employment, and support for local communities or conservation projects. Properties with our higher-tier “Leader in Sustainability” badge exceed these standards.

How can I be sure a lodge is truly sustainable and not just “greenwashing”?

We are vigilant about greenwashing. Our verification looks for concrete evidence:

  • Third-Party Certs: We recognize established certifications (EarthCheck, Green Key, etc.).
  • Auditable Actions: We ask for data on energy/water use, waste management, and staff hiring.
  • Direct Partnerships: We seek proof of direct financial or operational support to local projects.
    Our lodge profiles include a transparent “Our Impact” section detailing these efforts so you can make an informed choice.

How does Lodge Locater itself operate sustainably?

We are a carbon-neutral company. We measure and offset our operational emissions (servers, team travel) through verified projects. We also follow green office policies, support remote work, and annually publish an Impact Report. Our commitment starts with us. Read our full Sustainability Promise.

4. Using Destination Guides & Planning Your Trip {#destinations}

How should I use your Destination Guides?

Our guides are designed to inspire and inform.

  • Start by browsing guides by region or travel style.
  • Use the insider tips on “Don’t Miss” sights, cultural notes, and best times to visit.
  • Click the direct links to find pre-filtered lodge options in that destination.
  • Let the guide be a starting point for building your own personalized, responsible itinerary.

Do you offer curated itineraries or trip planning services?

Our website provides the essential tools—curated lodges and in-depth guides—for you to plan your own adventure. For complex trips or highly personalized requests (e.g., multi-country African safaris, remote hiking itineraries), we recommend using the contact form on individual lodge pages or contacting our team for concierge-style assistance.

I’m interested in Africa. Do you have specific advice?

Absolutely. Africa is a specialist area for us. Key tips:

  • Book Early: For iconic safari destinations (Botswana, Rwanda, Kenya), book 9-12 months in advance, especially for peak season.
  • Understand Seasons: The “best” time depends on what you want to see (e.g., dry season for wildlife viewing, green season for landscapes and birds).
  • Vaccinations & Visas: Research entry requirements well ahead of time. Our destination guides often mention this, but always check official government travel advisories.
  • Travel Insurance: Is essential. Ensure it covers medical evacuation, adventure activities, and trip interruption.

5. Account & Technical Support {#support}

Do I need an account to book?

You do not need a Lodge Locater account to browse or book. However, creating a free account allows you to save favorite lodges and destinations, making it easier to plan future trips.

I’m having trouble with the website or a booking. What should I do?

First, try refreshing your browser and clearing its cache. If a page isn’t loading, check your internet connection. For issues during the booking process (errors, payment failure), please note any error codes and immediately contact our customer support team at support@lodgelocater.com with your details.

How can I contact Lodge Locater directly?

For general inquiries: hello@lodgelocater.com
For booking and technical support: support@lodgelocater.com
For partnerships: partners@lodgelocater.com
You can also use our General Contact Form.

Still Have Questions?

We’re here to help you plan a journey that is as smooth as it is meaningful. If you couldn’t find your answer above, please don’t hesitate to reach out.

Contact Our Support Team | Visit Our Sustainability Promise | Explore Destination Guides